Customer Support Specialist (Stamford)

Connecticut Stone, a leader in the stone supply industry for 75+ years, is looking for a Customer Support Specialist in our Stamford location. Connecticut Stone offers excellent career opportunities at all skill levels. One of the keys to our success is a corporate culture that values its employees while offering the highest level of service to our clients. From our dynamic sales team to our helpful yard personnel, our clients benefit from the value we place on our employees. If you are motivated and ready to join a company that honors its past and looks toward the future with excitement, there is no better place to be.

The Customer Support Specialist is responsible for both the front desk and customer service responsibilities, which includes working with our customers and maintaining a welcoming showroom environment.

Duties and responsibilities include:

1. Greet customers and assist them
2. Process customer purchases and cash out transactions
3. Operate credit card processing systems and handle cash payments
4. Maintain appearance and organization of the showroom
5. Answer all calls professionally
6. Assist with general office and customer services tasks
7. Support the sales team
8. Must be comfortable multitasking in a busy retail environment
9. Type correspondence and memorandums in proper format, proofread and mail as assigned
10. Open and distribute incoming mail daily and prepare outgoing mail
11. Receive and sign for packages, and deliver to the appropriate person promptly
12. Maintain an adequate office supply inventory and requisitions additional items as needed
13. Perform other duties as assigned.

Education and/or Knowledge/Experience

• High School diploma or GED
• Strong customer service skills
• Excellent knowledge of basic math skills including addition, subtraction, multiplication and division. Units of measurements including fractions and decimals. Ability to compute, rate and calculate percentage, draw and interpret graphs
• Excellent verbal communication skills
• Experience with Google workspace, Google sheets Microsoft Word, Microsoft Excel and Stone Profits Systems preferred
• Strong organizational skills, detail oriented
• Ability to work both independently and in a team environment

Language Ability:

Ability to communicate. Bilingual English/Spanish preferred

Equipment:

• Computer
• Telephone
• Scanning

Benefits include Medical, Dental, Vision, Life and Disability insurance, Employee Assistance Program, 401(k) and Paid Time Off

If interested, send your resume to hr@connecticutstone.com